At Bodycomp, we value your satisfaction and want to make sure you are completely happy with your purchase. In the event that you are not satisfied with a product or require a refund for any reason, our Refund Policy outlines the guidelines for processing refunds.

1. Refund Eligibility:

a. Refunds will be considered under the following circumstances:

  • The product is found to be damaged or defective upon receipt.
  • You receive the wrong product or an incorrect item in your order.
  • You change your mind or decide not to proceed with the order and request a refund before the product is shipped.

2. Refund Request Process:

a. To request a refund, please contact our customer support team at [Customer Support Email or Phone Number] within [X] days of receiving the product.

b. Provide details about the issue, including your order number and the reason for the refund request.

c. If your request is related to a damaged or defective product, please provide clear photos or videos illustrating the issue to help expedite the process.

3. Refund Evaluation:

a. We will review your refund request and may ask for additional information if necessary.

b. If your refund request is approved, we will provide you with instructions on how to return the product.

4. Returning the Product:

a. If required, you will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

b. Ensure that the product is securely packaged in its original packaging or an appropriate substitute.

c. Include a copy of your purchase receipt and the RMA number in the return package.

5. Refund Process:

a. Once we receive the returned product, we will inspect it to ensure it meets the refund eligibility criteria.

b. If the return is approved, the refund will be processed within [X] business days.

c. Refunds will be issued to the original payment method used for the purchase.

6. Shipping Costs:

a. If your refund request is due to a mistake on our part or a defective product, we will cover the cost of return shipping. In other cases, the cost of return shipping is your responsibility.

7. Non-Refundable Items:

a. Certain items, such as digital products or products not returned in their original condition, may not be eligible for a refund.